Accurate Communications is a great resource for small businesses that need overflow and after-hours call coverage. Many times a business owner is out working and doesn’t want to miss a call. With Accurate Communications, calls are forwarded to us and nothing is ever missed – we will even patch a caller through to the owner. Bring us your challenges, and we will create a solution.

Company X came to Accurate Communications with the following call center scenario:
The company maintained 35 agents in-house for managing their calls. They could only staff 30 agents and call wait times were escalating, so they outsourced five agents to Accurate Communications. Wait times decreased, and we provided overflow coverage during regular business hours, along with coverage of all calls after hours and weekends. As a result, the client was happy and their customers were served seamlessly.

Another client in southern Florida provides crucial medical transportation and translation services nationwide. Due to hurricane damage, they were unable to operate, costing them millions of dollars. Accurate Communications was hired to program their systems and put protocols in place to be ready in case a disaster happens again. Then in 2006, Accurate Communications was given only three hours’ notice to take over their calls, which required bringing in on-call agents to handle the client’s calls. During that three-day call period, the transition was flawless.

A medical office has 25 doctors and13 nurse practitioners, and each has their own on-call schedule. They cover five hospitals with an on-call schedule independent of the doctor’s call schedule. Accurate Communications programmed them into “on-call scheduler” available online from any computer.  The schedules are now all managed online and dispatch problems have disappeared